Cancellation & Refund Policy

1. Equal Opportunity

We believe that all players should have a fair shot at success in our fantasy sports contests. To ensure this, we:

• Provide all users with the same information, including player stats, match details, and scoring rules.
• Do not give any player access to exclusive or insider information that could create an unfair advantage.
• Design our contests to focus on skill, strategy, and knowledge, ensuring a level playing field for all participants.

2. Anti-Cheating Measures

To maintain fairness, we enforce strict anti-cheating measures:

• Account Authenticity: Users are allowed to create only one account. Any attempts to create multiple accounts will lead to account suspension or termination.
• Collusion: Any collaboration between players to manipulate outcomes, such as sharing teams or strategies, is strictly prohibited.
• Automated Tools: The use of bots, scripts, or other automated tools to gain an unfair advantage is banned. We actively monitor platform activity to ensure fair play.

3. Contest Integrity

We are committed to preserving the integrity of all contests on Sports Fantasy India:

• Transparent Scoring: Our scoring system is clear and easy to understand. Points are awarded based on actual player performances in real matches, and the rules are provided before each contest begins.
• Randomization: When necessary, such as in player drafts, we use trusted methods to ensure fairness and randomness.
• Dispute Resolution: If you have any concerns regarding contest outcomes, we offer a transparent process for resolving issues. Our support team will investigate and address your concerns promptly.

4. User Responsibilities

As a participant, you are responsible for:

• Fair Play: You must participate honestly, making decisions based on your own analysis and judgment. Any attempts to manipulate outcomes through dishonest means will lead to disciplinary action.
• Rule Compliance: You agree to follow all platform rules and respect the decisions of our administrators. Any behavior that undermines the fairness of the game will not be tolerated.
• Reporting Violations: If you notice any unfair practices or violations of this Fair Play Policy, we encourage you to report it to our support team. We will thoroughly investigate all reports.

5. Consequences of Violations

We take policy violations seriously. Depending on the severity, consequences may include:

• Account suspension or termination.
• Loss of winnings and disqualification from contests.
• A permanent ban from future contests on Sports Fantasy India.
• Legal action for severe or repeated violations.

6. Changes to the Fair Play Policy

We may update or modify this policy as needed. Any changes will be posted on this page, and it’s your responsibility to review it regularly. Continued participation after updates are made means you accept the revised terms.

7. Contact Us

If you have any questions or concerns about this Fair Play Policy, please reach out to us at [email protected].